I received this wonderful hoodie, and it had a small hole, I contacted the company, and they sent me a brand new one. Talk about excellent customer service. The hoodie is soft and made very well. I get a lot of compliments on how cute it is. This dog, that is on the hoodie, is my neighbors real dog, so I have 2 T-shirt’s and one hoodie of her. I will purchase again, I hope they make them in white !!